Technical Support

The goal of our technical support is to provide quality support to all customers. From the introduction of the NQT Manager system through to the deployment into Schools, Technical Support is available free to all awarding bodies' administration staff.

The support service we provide includes:

Our support services are available from 9am to 5pm, Monday to Friday – excluding bank holidays.

Issue Escalation

If a member of our Technical Support team cannot address your issue appropriately, we will escalate it accordingly. The call is escalated within Technical Support and is sent to our development team.

Issue Acknowledgement & Resolution

Technical Support will acknowledge receipt of an issue either via email or phone within 4 hours of receipt, if receipt falls within our working hours of support. Support will discuss the status of an issue with the user prior to closing an issue either by phone or email.